MSP Account Director

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy with the largest MSP’s & GSI’s. The ideal candidate will have deep knowledge of the global MSP & GSI industry trends and customer operations. In the role, you will establish and maintain C-level, sales, and product relationships with organizations such as Kyndryl, Unisys, Capgemini & DXC to drive Nexthink solution revenue. By establishing and growing relationships, and managing the day-to-day interactions with these companies, you will be responsible for creating opportunities that drive growth across Europe. The ideal candidate will have a strong understanding of Global MSP & GSI companies with a proven track record in developing and managing relationships and exceeding targets.

Responsibilities

Develop and execute plans to embed the Nexthink platform as a key solution across the workplace practices.; Develop and execute plans to grow Nexthink revenue across your chosen partners.; Navigate the organizational structures to develop strategic and tactical relationships.; Understand the business, solutions and technical needs of the global MSP/GSI.; Develop and execute a plan to drive achievement of revenue and growth goals.; Execute this plan while working with key internal stakeholders (e.g., account teams, regional sales teams, marketing teams and corporate resources); Create & articulate compelling value propositions around Nexthink solutions; Leverage technical resources to assist your partners.; Drive business development and Co-Sell initiatives in partnership with field sales, marketing, and leadership.; Prepare and give business reviews to the senior management team regarding progress and roadblocks in partner development.; Represent Nexthink at conferences, QBRs and more, enhancing the Nexthink brand presence and visibility.; Monitor market trends and competitor activities within the MSP/GSI market place.; Develop and disseminate appropriate materials to enable and educate field sales teams.

Requirements

5+ years of experience developing, enabling, and supporting a partner community; 5+ years of experience with technology platform sales; 5+ years of partner/business development, enterprise sales, and GTM creation/management.; Experience working in or with MSP/GSI’s.; Proven track record of developing and executing on a go to market strategy; Strong communication skills with the ability to lead executive level meetings; Collaborative approach to working, leveraging cross functional teams to support; Experience in the EUC industry.; Exceptional communication and presentation skills.; Experience engaging with senior business and technology leaders.; Ability to create and enable Field teams with insightful materials.; Experience working with product teams and influencing product strategy based on partner feedback.; Comfortable carrying a performance related target.

Benefits

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.; 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.; 📚 Free access to professional training platforms to explore your interests and enhance your skills.; 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.; 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.; 📣 Bonuses for referring successful hires after three months of continuous employment.