National Account Manager (Home Depot)

The National Account Manager (NAM) – The Home Depot is responsible for leading the strategic growth and profitability of the The Home Depot account, one of the company’s most critical national retail partners. This role owns the end-to-end relationship, driving revenue, market share, and brand presence across The Home Depot stores in both US and Canada. The NAM serves as the primary interface with The Home Depot merchants and cross-functional stakeholders, while coordinating internal teams to deliver best-in-class execution across sales, replenishment, merchandising, and marketing.

Responsibilities

Develop and execute a comprehensive account strategy aligned to The Home Depot priorities and category growth plans; Deliver annual sales, margin, and market share targets; Identify opportunities for assortment expansion, pricing optimization, and promotional effectiveness; Lead Product Line Reviews and business reviews; Build and maintain strong relationships with merchant, buyers, and cross functional partners; Serve as the primary point of contact for The Home Depot at a national level; Influence decision-making through data, insights, and category expertise; Partner with The Home Depot to optimize product assortment, lifecycle management, shelf placement, in-store execution, new product introductions and resets; Leverage POS data and analytics to drive category insights and recommendations; Develop accurate sales forecasts and demand plans; Monitor and analyze performance vs. forecast; Collaborate internally with Supply Chain, Demand Planning, Marketing, and Finance; Manage pricing strategy, margin performance, RFPs, contracts, terms of sale, issue resolution; Ensure on-time delivery, in-stock performance, and service levels meet The Home Depot expectations

Requirements

Bachelor’s degree Business, Marketing, Supply Chain, or related field or equivalent experience; 3 years of experience in National or key account management; 3 years of experience in Retail sales (big-box preferred, Lowe's or Home Depot highly preferred); Proven track record managing large national retail accounts; Experience working directly with merchant teams and retail buyers; Financial & Commercial Acumen – Strong understanding of forecasting, pricing, margins, and budget ownership; Cross-Functional Influence – Ability to partner effectively across Product, Marketing, Operations, and Customer Experience; Negotiation & Strategic Influence – Ability to lead complex negotiations and influence customer decisions to drive mutually beneficial outcomes; Data-Driven Decision Making – Leverages POS data, syndicated insights, and forecasting tools to inform strategy, optimize performance, and identify growth opportunities; High Level Communication & Engagement – Skilled in delivering clear, compelling presentations and building credibility with senior-level stakeholders

Nice to have

Big-box retail experience; Lowe's or Home Depot experience