Navigator - Non-Clinical - FT - Days - MPG

The Navigator is responsible for guiding patients through the complexities of the healthcare system. Working collaboratively with physicians, staff and other health care professionals to provide care coordination across the health care continuum for all assigned patients, the Navigator ensures that safety, best practice, and high quality standards of care are maintained across the continuum. This role provides support and resources to patients, including connecting patients to available services, navigates insurance authorizations, coordinates care between providers, and works with healthcare providers to ensure that patients are receiving the best possible care.

Responsibilities

Guiding patients through the complexities of the healthcare system; Working collaboratively with physicians, staff and other health care professionals to provide care coordination across the health care continuum; Ensuring that safety, best practice, and high quality standards of care are maintained across the continuum; Collects and manages all relevant clinical data (intake forms, photographs, patient health history, labs, images, etc.) prior to consultations, surgeries or procedures; May assist with obtaining authorizations, scheduling appointments and coordinate care between providers; Connecting patients to available services, such as primary care providers, specialists, and other community health resources; Works closely with physicians and the multidisciplinary care management teams to facilitate care coordination and documents efforts; Provides educational resources to patients on their medical condition, treatment plans and other health-related topics; Assists patients in coordinating care with other medical professionals; Coordinates patient care plans, including scheduling appointments, following up with providers, and providing/obtaining referrals; Helps patients overcome obstacles that they may encounter while pursuing treatment; Coordinates a wide range of activities and services to support the patient by utilizing a variety of communication methods including telehealth, face-to-face, text, telephone, and e-mail

Requirements

High School Diploma or Equivalent; BLS American Heart E-Card (BLS AHA ECARD); BLS American Heart RQI E-Card (BLS AHA-RQI ECARD); BLS Cert American Heart_non ecard (BLS AHA); BLS Certification Grace (BLS GRACE); BLS Cert Red Cross (BLS RC); One (1) year of experience in a healthcare setting; Requires critical thinking skills; effective communications skills; decisive judgment; ability to work with minimal supervision; must be able to work in a stressful environment and take appropriate action; knowledgeable in Excel, Word and PowerPoint; able to use electronic medical records such as EPIC