NCE Improvement Consultant

The Networks Construction & Engineering Improvement Consultant/Architect is responsible for identifying and delivering high-impact operational and business improvements across Construction and Engineering service area. This role drives end-to-end transformation, from opportunity identification and feasibility assessment through solution design, development, and deployment, using design thinking and strong leadership alignment. The position emphasizes improving customer experience, delivery efficiency, and cost performance while defining and executing a 1–3 year roadmap for digitization and automation of customer delivery processes. The role works cross-functionally with regional and territory teams, subject matter experts, architects, and change leaders to embed sustainable ways of working and enable long-term cultural change.

Responsibilities

Lead design-thinking initiatives to understand end-user needs and develop scalable business and operational solutions that deliver step-change value; Assess feasibility and develop business cases to support investment and prioritization decisions; Design and implement new services, operating models, and delivery approaches, with a strong focus on digitization and automation; Drive change management efforts to support adoption of new processes, tools, and behaviors across the organization; Define and leverage performance metrics to monitor outcomes and continuously improve business results

Requirements

Demonstrated experience leading large-scale operational or functional improvements in complex organizations, preferably within telecommunications; Strong analytical and problem-solving skills, with the ability to translate insights into actionable solutions; Proven ability to operate effectively in ambiguous environments and lead initiatives with undefined solutions; Consultant level business and financial modelling skills; Experience influencing stakeholders at all organizational levels and driving change adoption; Excellent communication and presentation skills geared towards senior management; Strong product management experience, with a track record of delivering transformation initiatives; Bachelor’s degree in Business, Operations, Engineering, or a related field

Nice to have

MBA

Benefits

Annual bonus opportunity via Short-Term Variable Compensation Plan; Choice of three medical plan options and dental plan; Company credits toward medical and dental premiums; Ericsson US 401(k) Plan with automatic 3% company contribution and match up to 4%; Basic life insurance and basic accidental death and dismemberment coverage; Short-term and long-term disability coverage; Stock Purchase Plan; Minimum 15 days accrued vacation, 3 personal days, 11 annual holidays, 8 hours volunteer time, and 80 hours sick time annually; Up to 16 weeks paid maternity leave and 6 weeks parental or adoption leave; Financial wellness programs; Educational assistance; Matching gifts; Recognition programs