Network Manager

The Network Manager leads statewide network, telecom, firewall, and connectivity operations for ETS by translating strategic direction into reliable, secure, documented, customer-focused, and sustainable services. Directs the Network Operations Center, Telecom / Circuits, and Unified Network functions and is accountable for service reliability, architecture, modernization, resources, vendors, staff, and stakeholder communication.

Responsibilities

Direct statewide network operations and maintain availability, performance, resilience, monitoring, incident response, and supportability for WAN, LAN, wireless, firewall, NOC, telecom/circuits, and Unified Network services; Provide complete supervision for assigned teams, including hiring, work assignment, performance management, coaching, cross-training, succession planning, employee development, accountability, and workforce capacity; Establish and enforce architecture, engineering, lifecycle, and technical standards for routing, switching, wireless, segmentation, monitoring, telecom, and core network modernization; maintain service roadmaps and implementation plans; Manage firewall operations, rule governance, access controls, segmentation, network security standards, vulnerability and risk remediation, and cybersecurity coordination with enterprise security partners; Manage telecom, circuits, carriers, voice, mobile, and related services; oversee service quality, escalations, migrations, capacity, inventory, renewals, and carrier performance; Administer assigned budgets, contracts, licensing, maintenance, assets, procurement, renewals, and vendor performance; track expenditures and multi-year commitments and ensure responsible stewardship; Own network documentation and ITSM practices, including SOPs, runbooks, diagrams, inventories, ServiceNow intake, service catalog, change control, incident reviews, outage communication, and knowledge management; Translate ETS strategy into measurable network outcomes; engage agencies and partners, report service health and risks, lead improvement initiatives, and ensure decisions support customer value, compliance, and operational maturity

Requirements

Bachelor's Degree (typically in Computer Technology); 4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Technology Management II; OR 6-8 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Technology Management II; Resume and Cover Letter required

Nice to have

experience in leadership, workforce development, employee coaching, and performance management; experience in the planning, design, modernization, and lifecycle management of enterprise network and telecommunications infrastructure; experience managing network operations, including routing, switching, wireless, firewalls, segmentation, WAN connectivity, and service reliability; experience managing technology budgets, contracts, vendors, telecommunications carriers, licensing, and service-level agreements; experience developing operational standards, policies, procedures, network diagrams, disaster-recovery documentation, and technical staff cross-training programs

Benefits

Comprehensive health, dental, and vision insurance; Paid vacation, sick leave, FMLA, and holidays; Retirement - Pension and 457B plans that help you build a secure future; Flexible schedules and work-life balance options; Meaningful work that makes a difference for Wyoming communities