Network & Store Technology Engineer

CHAGEE is a modern teahouse with more than 7,500 locations globally. Elevate your career with CHAGEE as Network & Store Technology Engineer - North America. Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. The estimated total cash compensation for this position is $84,200 - $126,200, inclusive of base salary and estimated bonus. CHAGEE is an Equal Opportunity Employer.

Responsibilities

Manage and support day-to-day IT operations for North America retail stores and corporate offices, with a focus on reliable store technology and network availability; Plan, configure, deploy, and support network infrastructure, including firewalls, managed switches, VLANs, DHCP, wireless access points, network segmentation, and primary/backup ISP connectivity; Support new store openings from planning through launch, including installation, configuration, testing, and troubleshooting of POS systems, payment devices, printers, scanners, scales, cameras, network equipment, and other store technology; Monitor and maintain network health, firewall status, Wi-Fi performance, ISP connectivity, VPN access, and overall system availability; Configure and maintain secure remote connectivity, including IPsec VPN solutions, firewall policies, network access controls, firmware updates, security patches, and other infrastructure improvements; Troubleshoot store and office technology issues, including POS hardware and peripherals, desktops and laptops, receipt printers, payment devices, security cameras, and network equipment, including after-hours support when required; Maintain IT asset, configuration, and network documentation; coordinate equipment purchasing, invoices, vendor support, hardware replacement, and lifecycle management; Partner with store operations, internal teams, internet service providers, and technology vendors to coordinate installations, resolve incidents, and minimize disruption to business operations; Support employee onboarding and offboarding by provisioning, updating, and removing network, VPN, device, and related IT access; Develop support procedures and provide technical guidance and training to IT team members and store management to improve troubleshooting consistency and operational readiness

Requirements

8+ years of hands-on IT operations, network administration, infrastructure support, or retail technology experience; Strong experience supporting multi-site retail, restaurant, or other store-based environments, including new store IT setup and ongoing operational support; Hands-on experience configuring and supporting firewalls, managed switches, VLANs, DHCP, Wi-Fi, network segmentation, VPNs, and primary/backup internet connectivity; Experience with firewall and network platforms such as Fortinet/FortiGate, Palo Alto, Cisco, Meraki, UniFi, TP-Link/Omada, or comparable technologies; Strong troubleshooting experience with POS systems and store technology, including payment devices, printers, scanners, cameras, desktops/laptops, and network-connected peripherals; Working knowledge of network security practices, access controls, firmware and security updates, device monitoring, and infrastructure documentation; Experience with network monitoring and administration tools and protocols such as SNMP, SecureCRT, PuTTY, or similar tools; Demonstrated ability to coordinate with store teams, business stakeholders, vendors, and service providers while managing multiple priorities in a fast-paced environment; Ability to provide after-hours, weekend, or holiday support when required for critical store operations, incidents, or new store openings; Strong communication, documentation, and hands-on problem-solving skills; English required

Nice to have

Mandarin and/or Cantonese language skills

Benefits

Hybrid work schedule; 401K with company match; Yearly bonus opportunity; Comprehensive medical, dental, and vision insurance; On-site fitness center and wellness programs; Exclusive discounts at tea locations, theme parks, and gyms; Generous paid time off starting at 15 days, plus 7 federal holidays; Opportunities for continuous education and scholarships; Income protection including Disability, Life, and AD&D insurance; Bereavement leave