Network Support Technician (Overnight Network Operations)

Capstone IT is partnering with an industry-leading organization on a large-scale network modernization initiative supporting hundreds of retail locations nationwide. If you’ve worked in Help Desk, Desktop Support, Service Desk, Technical Support, or a NOC, and you’re looking to grow your networking skills, this is an excellent opportunity to gain hands-on enterprise networking experience while working alongside experienced network engineers. You don’t need years of networking experience. Candidates with networking coursework, certifications (Network+, CCNA, Fortinet), or a strong interest in networking are encouraged to apply. This overnight role supports network deployments while stores are closed.

Responsibilities

Support overnight network deployment projects across the U.S.; Take inbound calls from field technicians after equipment installations; Validate newly installed network equipment using established procedures; Verify connectivity for switches, routers, wireless access points, VoIP devices, and other network equipment; Document work in Jira Service Desk; Escalate issues to senior engineers when needed; Help ensure stores are fully operational before opening each morning

Requirements

Experience in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment; Strong troubleshooting and communication skills; Ability to follow technical procedures and document work accurately; Comfortable working overnight hours; Eagerness to learn and grow in a networking career

Nice to have

Basic TCP/IP networking knowledge; Exposure to switches, routers, wireless networking, or firewalls; CompTIA Network+, CCNA, Fortinet, or similar certifications; Experience with Jira or another ticketing system; Retail technology support experience

Benefits

Build real-world networking experience; Learn from experienced network engineers; Be part of a nationwide network modernization project; Grow into more advanced networking responsibilities over time