New Business Customer Advisor

Are you passionate about delivering great customer experiences, self-motivated, and eager to learn? If so, raise your hand! Join our New Business team where your dedication to customer service and commitment to positive outcomes can shine. We’re looking for individuals who take pride in doing the right thing for our customers, love taking initiative, and consistently strive to deliver industry-leading service. If you’re ready to take your career to the next level with a company that values your ambition and supports you to Grow & Progress, we want to hear from you! So, what is the role of a New Business Sales Executive? In the role of a New Business Sales Executive, you’ll be taking inbound calls from our customers every day, focusing on delivering exceptional service and achieving the best possible outcomes for each individual. Don’t worry if you’re not experienced in insurance – we’ll provide you with all the training and tools you need to build your confidence and succeed. As a New Business Sales Executive, you’re the first point of contact for our customers, so creating a strong and positive first impression is essential. You’ll be responsible for understanding each customer’s needs, clearly explaining policy information, and guiding them through their journey with care and professionalism. This is important work, and we don’t entrust it to just anyone. Demonstrating resilience, empathy, and a proactive approach is crucial, as is the ability to thrive in a fast-paced environment.

Responsibilities

Taking inbound calls from customers; Delivering exceptional service; Achieving the best possible outcomes for customers; Acting as first point of contact; Creating a strong and positive first impression; Understanding customer needs; Clearly explaining policy information; Guiding customers through their journey with care and professionalism

Requirements

Customer-centric mindset; Outstanding customer service; Clear and effective communication; Collaboration with the team; Self-motivation; Embrace learning opportunities; Resilience; Effective time management; Active listening; Positive attitude; Comfortable with technology and multitasking; Empathy; Proactive approach; Ability to thrive in a fast-paced environment

Benefits

Average monthly incentive of £300 up to a maximum of £1,302.00 after training; Annual free share allocation of up to £3,600 after 12 months; Hybrid working model; Training and tools; Career growth and development opportunities; Financial & Mortgage Advice; 24-Hour Ecare; Cycle to Work Scheme; Annual Holiday Allowance; Flexible Working; Simply Health; Private Health Cover; Critical Illness Cover