Night Audit Clerk

At the Cambria Hotel Columbia Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We're looking for a detail-oriented Night Audit Clerk.

Responsibilities

Assist and oversee all Front Desk/audit functions; Balance Food & Beverage outlets; Balance and post the front office accounts; Distribute daily report and others as requested; Follow all checklists to ensure all duties are performed; All checklists are to be signed and dated each night; Work with staff to resolve guest request; Handle the guest check-in/check-out needs, inquiries and reported problems; Communicate with bellperson/drivers/housekeeping; Be responsible for house/cash bank and deposit keys; Obtain and verify essential guest information; Assign guest rooms on the basis of reservation requirements; Read, maintain and make entries in the Front Desk log book; Check for any guest mail or messages; Inquire as to the guest enjoying their stay; Listen attentively to all guest comments; Thank the guest for staying with us and offer to make any future reservations; Oversee the issue of other department keys and maintain a log showing the time and to whom issued; Ensure the timely delivery of wake-up calls and express checkout bills to the guest; Responsible for knowing hotel emergency procedures; Adhere to all hotel policies and procedures and all changes that may occur; Carry out a reasonable request by management that I am capable of performing; Maintenance of computerized hotel systems; Handling of major guest complaints and disturbances; Training/guidance and advising of night employees; Covering the post of sick and off employees; Responsible for requesting and inventory of supplies for audit staff; Reporting physical, financial and personal miscellaneous discrepancies to management; Handle special project assignments as requested by the Controller

Requirements

Must have the ability to work the overnight hours; A high attention to detail; High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Benefits

Comprehensive health insurance; retirement plans; paid time off; on-site wellness programs; local discounts; employee rates on hotel stays; ongoing training and development opportunities; robust wage package; excellent benefit plans; matching 401K plan; professional development; generous bonuses; travel perks; opportunity to grow across a portfolio of 140 hotels