Night Audit Supervisor

Ensure that the highest caliber of service is being offered to all guests in accordance with the Standards of Service provided by Inn at Perry Cabin. This individual will be responsible for overall well-being of our guests and the property during late evening/early morning hours including but not limited to registration, checkout, problem resolution, and cashiering.

Responsibilities

Ensure that the highest caliber of service is being offered to all guests in accordance with the Standards of Service; responsible for overall well-being of guests and property during late evening/early morning hours including registration, checkout, problem resolution, and cashiering; Greet and welcome guests upon arrival; Register guests into the computer, verifying reservation, obtaining address, phone number, email address and credit information; Accept payment for guest accounts both at the time of registration and at check out; Balance daily paperwork and assigned bank; Answer phone calls and questions concerning reservations, requests and directions; Book reservations from walk-in guests and phone call inquiries; Take ownership of all guest challenges; Post miscellaneous charges and adjustments; Process gift card purchases; Assist concierge by providing accurate information on hotel and local attractions; Run daily reports and ensure follow-up on all flags and special requests; Run night audit; Ensure restaurant checks posted properly; Deliver newspapers daily; Maintain high standard of personal hygiene and appearance; Assist other associates with job functions; Handle guest check-ins in accordance with established procedures; Anticipate guests’ needs and respond promptly; Send Daily Wrap emails

Requirements

Computer literate; proficiency in spreadsheet applications and word processing required; strong customer service skills; strong knowledge about the hotel and the services offered; strong administrative and organizational skills; strong social skills and grace; strong interpersonal skills, tact and diplomacy; ability to maintain confidentiality of both guest and hotel matters; ability to input and access information in property management systems; ability to work without direct supervision; ability to focus attention to details; ability to prioritize and organize work; ability to maintain a flexible schedule according to the needs of the position and the demands of business; excellent written and verbal skills; ability to be a clear thinker, analyze and resolve problems and exercise good judgment; high school diploma or GED required

Nice to have

Experience with Opera or similar Property Management System preferred; Two years’ experience in a similar position in a luxury hotel setting desirable; College desirable

Benefits

medical insurance with employer contribution; vision; dental; life; pet; accident insurance options; 401(k) program with employer match and immediate full vesting; paid time off; exclusive discounts across portfolio of hotels