Night Auditor

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.

Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Your expertise will enable you to provide VIP service to our guests. Your typical duties will include but won't be limited to:

Responsibilities

Welcoming our late arrival guests and farewelling our early departures.; Managing daily reconciliation of hotel outlets and completing daily revenue postings.; Preparing and distributing relevant reports to inter departments.; Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately.; Collating paperwork for departures and coordinate with the Front Office team.; Providing supervision and support to the Front Office team and other departments when required.; Responding to guest enquires and requests in a timely manner.; Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit and Reception.; Maximising guest satisfaction as well as the safety and security of the property.; Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction

Requirements

Discounted hotel rates all over the world in Accor Hotels; Continuously learn and develop yourself with our Accor Academy; Support your wellbeing in your professional and personal lives; Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries; Participate actively in initiatives to build a more inclusive and sustainable world; And many more benefits and perks; A competitive salary; Pension Scheme; Cycle to Work Scheme; Staff Uniforms Provided; Learning programs through our Academies; Guest focused personality is essential, experience is an asset; Prior experience working with Opera or a related system; Strong interpersonal and problem solving abilities