NOC Engineer

This is an exciting, high-growth opportunity for a NOC Engineer to solve real-world networking challenges while collaborating with global teams. Reporting to the Network Operations Centre Manager, this role will be responsible for resolving technical network issues, thinking creatively to identify and implement solutions, and delivering exceptional support experiences to customers. You’ll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer-focused team.

Responsibilities

Diagnose and resolve complex network and customer issues across all company products and services; Perform remote troubleshooting sessions to resolve network issues efficiently; Plan, process, manage and implement network changes prescribed by Megaport Engineering and third-party suppliers; Provide advanced technical solutions and ensure timely resolution of escalated tickets and alerts; Identify recurring issues and contribute to root cause analysis and long-term preventive solutions; Escalate cases to the Level 3 engineering team when necessary; Provide escalation support for Technical Support Engineers and other internal business units; Collaborate with global teams, vendors, and suppliers to resolve complex network issues; Contribute to internal knowledge management by maintaining and improving documentation; Support continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques

Requirements

Bachelor’s Degree in IT, Networking, or a related field; 5+ years of experience in network support or infrastructure (ISP, cloud or data centre environments); CCNA or JNCIA certification (or equivalent) required; Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols; Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking; Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms); Proficiency with relevant software tools and systems used in technical support and network operations; Exceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication; Strong customer service orientation with a focus on understanding customer needs and delivering effective solutions; Proven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability; Excellent written and verbal communication skills in English; Ability to collaborate effectively with global teams while also working independently when required; Team-oriented mindset with a focus on cooperation, mutual support, and shared success; Strong interpersonal skills to build positive relationships with customers and colleagues across regions; Detail-oriented, organised, and committed to delivering high-quality results; Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment; Eager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation

Benefits

Family health insurance according to company policy; A motivated team combining industry experts and emerging talent; Recognition programs – including Legend and Kudos Awards