Norwegian Speaking Video Streaming Experts - Work Remote In Greece

Mercier Consultancy Group is seeking talented, tech-savvy individuals to join its team as Norwegian Speaking Video Streaming Experts. The position in Greece is designed for those passionate about entertainment technology who want to elevate the user experience for one of the world's largest streaming platforms.

Responsibilities

Provide high-level technical support for users of premium streaming platforms across Norway; Troubleshoot playback issues, account subscription queries, and device compatibility concerns; Ensure an exceptional customer journey by maintaining a deep understanding of the latest streaming content and app features; Collaborate with international teams to optimize service delivery and enhance user engagement; Document and escalate technical trends to improve the streaming platform experience for the Norwegian market; Stay up-to-date with industry advancements in VOD and live streaming technology; Foster brand loyalty through empathetic, expert-level communication with subscribers

Requirements

Native or fluent Norwegian (spoken and written) is mandatory; Valid EU passport (mandatory); Passionate about the digital entertainment and streaming platforms industry; Strong problem-solving skills and a knack for explaining technical concepts clearly; Excellent communication and interpersonal skills; Adaptability and a positive attitude toward working within a global team environment

Benefits

Competitive Monthly Salary; 2 Extra Salaries Per Year (13th and 14th salary bonus); Fully Paid Training on streaming technology and support tools; Comprehensive Health Insurance; Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival); Monthly Performance Bonus; Integration support in Greece