NPI Billing Specialist

This hybrid role is responsible for leading the governance, execution, and continuous improvement of non-production billing processes to ensure accurate revenue recognition, financial compliance, and operational excellence. Working closely with finance, project management, and procurement, the successful candidate will drive standardized billing practices, develop financial forecasts and performance insights, and strengthen controls that minimize revenue leakage while supporting informed business decision-making.

Responsibilities

Lead the governance, execution, and continuous improvement of non-production billing processes; Ensure accurate revenue recognition, financial compliance, and operational excellence; Drive standardized billing practices; Develop financial forecasts and performance insights; Strengthen controls that minimize revenue leakage; Serve as site owner for non-FG billing governance, standards, and controls; Drive billing discipline, accountability, and standard ways of working; Act as authority for service line billing processes; Identify, escalate, and mitigate risks related to revenue leakage, delayed billing, and financial non-compliance; Own end-to-end non-production billing processes including Salesforce integration with JDE setup, tracking, and execution; Enter all newly awarded quotes into JDE, creating unique lines for each awarded service; Manage and track all open service frameworks; Actively manage all non-FG billing due dates in JDE; Facilitate timely billing to ensure disciplined cycle billing; Manage commercial billing forecasts and partner with site leadership on projected non-FG revenues; Develop forecasting models, reporting tools, and dashboards; Analyse billing trends, backlog, delays, cycle times, and revenue leakage patterns; Translate financial and operational data into actionable insights; Support forecasting accuracy improvements through data governance and analytics; Develop KPI frameworks and performance metrics for non-production billing activities; Lead cross-functional alignment with site leadership, project management, finance, procurement, and operational teams; Reconcile third-party invoices with site teams and ensure accurate JDE entry and client billing; Establish and deliver training on standardized non-production billing processes and governance; Coordinate CB and CS number setup for new clients and services; Perform additional duties as assigned by Manager/Supervisor; Work overtime and/or weekends when required

Requirements

Bachelor's Degree in a related field and/or 1-5 years related experience and/or training; College Level Mathematical Skills; Intermediate Computer Skills; Experience in finance operations, billing operations, or financial governance; ERP experience (JDE preferred or equivalent); Experience working cross-functionally with Finance, Project Management, and Operations; Demonstrated leadership in process governance; Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization; Ability to interpret a variety of instructions that may be provided in various forms; Strong foundation in accounting principles, financial controls, and revenue processes; Financial acumen with strong analytical and trend-analysis capability; Ability to interpret data and communicate financial insights to non-finance stakeholders; Leadership presence with the ability to influence without direct authority; Strong business acumen with operational understanding; Governance-oriented mindset with focus on controls, discipline, and standardization; Knowledge of and adherence to all PCI, cGMP, and cGCP policies, procedures, and regulations; Attendance to work is an essential function of this position

Nice to have

Project Accounting background desired; Ability to demonstrate attention to detail; Ability to display excellent time management skills; Ability to work independently and/or as part of a team; Ability to identify and resolve problems in a timely manner