Ocean Operations Associate

The role of the Ops Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations.

Responsibilities

To execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met; To create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly; To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise; To monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination; To address root causes proactively and notify relevant person to prevent the recurrence of service gaps; To analyze operational data and provide reports to management with actionable insights

Requirements

BA/BS degree in Supply Chain Management, Logistics, or related field; Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations; Professional proficiency in English is required; High attention to detail and accuracy in documentation, billing, and data entry; Effective communication and interpersonal abilities; A proactive, organized team player who thrives in a fast-paced, collaborative environment

Nice to have

Seafreight knowledge; Mandarin language skills; Experience or exposure to handling special cargo (reefer, DG, oversized)

Benefits

Competitive base salary; Quarterly performance bonus; Daily complimentary lunch; Comprehensive medical insurance, including coverage for dependents; Restricted Stock Units