Ombuds Office Program Coordinator

The Ombuds Office Program Coordinator ("Coordinator") is responsible for managing SADC registration and related payments. They must be skilled and careful at data entry, record keeping, spreadsheet management, customer service, and gathering information. They should take initiative to resolve issues, suggest improvements to the Office systems and interact professionally and courteously with SADC operators. Finally, they should be passionate about working to protect the safety and well-being of older adults residing in their communities and support their ability to age in place throughout New York City.

Responsibilities

Answer questions from SADCs about completing and updating their registration in the NYC Aging SADC Registration Portal and help them resolve any technical issues; Track new SADC requests to register and guide them through the registration process; Register payments received; Manage revenue records, including reconciling monthly financial transaction reports; Unlock/relock SADC accounts after payments have cleared; Manage notifications to SADCs once their payments have cleared that their SADC Registration Portal records have been unlocked and can be updated; Monitor PayPoint and City Pay Research Tool and notify SADCs about declined payments; Review and maintain records of registration changes; Answer calls received on the Office telephone line and either respond to callers or forward messages to appropriate staff; Generate reports and data on registered SADCs, complaints, revenue, and registration to the Ombuds Director on a weekly and monthly basis; Make field visits to SADCs to verify information in their registration and/or serve summonses, as directed by the Ombuds Director; On occasion, work alternative shifts with earlier or later start times to make field visits to SADCs, as directed by the Ombuds Director; Perform related and special duties as required and assigned by the Ombuds Director; Monitor NYC Aging Ombuds Office inquiry email box

Requirements

Baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above, or High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties described above, or education and/or experience equivalent to these; all candidates must have at least one year of experience as described in the baccalaureate option; skilled and careful at data entry; skilled at record keeping; skilled at spreadsheet management; skilled at customer service; skilled at gathering information

Nice to have

Take initiative to resolve issues; suggest improvements to Office systems; interact professionally and courteously with SADC operators; passion for working to protect the safety and well-being of older adults