Onboarding Team Lead

To oversee and manage the daily operations of onboarding operations teams, driving optimal performance and delivery of an exceptional onboarding experience for clients that embodies world-class operational standards.

Responsibilities

Manage the onboarding process by ensuring the accurate capturing of transaction details to enable the generation of agreements and / or contracts and the preparation of guarantees within laid down procedures; Guide the accurate loading of agreements and / or contracts within turnaround time as well as validating the payment amounts to be processed by Payments team to ensure accuracy and no losses to SBG; Identify, manage and control areas of risk; Responsible for the overall performance, productivity and quality of work of the team through managing and prioritising the work and guiding team members to achieve all targets and goals; Manage and guide the team in all Onboarding functions, ensuring customer service levels SLA’s are met and financial losses and risks mitigated; Understand and assess the risks associated with Out of SLA functions and maintain an effective system of control; Manage the vetting and verification of clients process to ensure clients are cleared to be onboarded and transacting with SBG products

Requirements

Advanced Diploma in Business Commerce; 5 - 7 years experience; Advanced banking regulatory and compliance experience; Experience across the Finance and Accounting value chain; Applicants must be eligible to work in Isle of Man; Making Decisions; Managing Tasks; Examining Information; Interacting with People; Generating Ideas; Automation Acumen; Automation Enablement; Automation Literacy; Client Relationship Management; Coaching and Mentoring Operational Practices; Collaboration; Continuous Improvement; Creative Problem Solving; Operations Risk Management; Resource & Capacity Optimization