Onsite Support Engineer (Sofia, 1/2L Support, English/Bulgarian)

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sofia.

Responsibilities

Provide first and second level IT support (hardware, software, mobile devices, and peripherals); Act as the primary onsite point of contact for end-user IT issues; Troubleshoot incidents and service requests via ticketing system (ServiceNow); Deliver prompt and professional user support (desk-side and remote); Document all activities and resolutions accurately in the ticketing system; Support IT onboarding for new employees (equipment setup, user guidance); Maintain and contribute to knowledge base documentation; Support continuous service improvement initiatives

Requirements

Fluent English and Bulgarian (written and spoken); Minimum 2+ years of experience in IT support / onsite support role; Strong troubleshooting skills in Windows environment and standard IT tools; Experience with ticketing systems (e.g., ServiceNow); Excellent communication and customer-oriented mindset; Ability to work independently in an onsite client environment; Well-organized, reliable, and detail-oriented; Ability to provide a clean criminal record extract (not older than 3 months)

Nice to have

Experience in regulated environments (e.g., GxP)

Benefits

Broad range of tasks and responsibilities; Friendly and international working environment; Professional development opportunities; Referral program ("Fishing for Friends"); Company-sponsored events