Onsite Support Technician - Bronx

The Onsite Support Technician is responsible for providing onsite support at our client's main location in the Bronx, NYC, as well as their other locations the surrounding boroughs. This relates to all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service providers, and third-party software. The role also carries project implementation responsibilities with regards to all implemented products & technologies. This includes, but is not limited to, workstation builds and deployments, server & network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testing. The candidate will be reimbursed for their car and/or mass transit expenses.

Responsibilities

Provide onsite support at the client's main location in the Bronx and other locations in the surrounding boroughs; Support all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service providers, and third-party software; Carry out project implementation responsibilities for implemented products and technologies, including workstation builds and deployments, server and network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testing; IT support relating to technical issues involving Microsoft's core business applications; Basic troubleshooting of Exchange and adds/moves/changes for AD accounts; Work with the project management team on PC builds and network equipment deployments; Troubleshoot PC connectivity issues; Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system; Installation of Microsoft and all 3rd party software; Remote access solution (VPN) implementation and support; Document and update the client environment; Escalate service issues when required; Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages; Monitor network performance for availability, utilization and latency, and resolve throughput issues; Keep IT Rooms clean and organized; Oversee the maintenance and tracking of assets; Business Continuity & Disaster Recovery testing; Advise and train staff on computer operations and software applications; Participate in new staff onboarding

Requirements

Minimum 3 years of experience as an onsite or field service technician; Excellent interpersonal and communication skills, able to tailor communication to the end-user's skill level; Able to work independently to manage strict timelines with multiple projects under high-pressure conditions; A+ certification; Experience building desktops and laptops; Experience racking, stacking and patching network equipment; Ability to improve customer service satisfaction; Enter and update all work as service tickets into ConnectWise; Principles, techniques, and concepts of network administration; Knowledge of office terminology, practices and procedures; Demonstrates consistency in ability to be flexible; Identifies and acts on problems quickly, decisively and effectively; Open to change and new approaches, able to deal with ambiguity

Nice to have

2 year degree in Computer & Information Science, Computer Information Systems, or closely related field

Benefits

Reimbursement for car and/or mass transit expenses; Medical, Dental + Vision; Flexible Savings Accounts; Health Savings Account; Life + Accident Insurance; Short Term + Long Term Disability Insurance; Critical Illness + Hospital Indemnity Insurance; Employee Assistance Program; Competitive Base Pay; Bonus and Commission Opportunities; Legal Plan Coverage; Discounts for Various Consumer Goods and Services; 401K; Paid Holidays; Paid Vacation Time; Paid Sick Time; Dependent Care Savings Options; Referral Bonus Opportunities; Opportunities for Free Tickets to the ATO Suite at the MetLife Stadium and Prudential Center; Community Involvement; Paid Training Opportunities; Service Awards; Learning & Development Resources; Employee Recognition Programs & Awards