Operational Account Manager, MTS

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. We are looking for a motivated and detail-oriented Associate Operational Account Manager to join our Managed Trading Services (MTS) team. In this role, you will support the Operational Account Management team in delivering a high standard of service to customers, helping with day-to-day account coordination, performance monitoring, reporting, and follow-up actions. This is an excellent opportunity for someone who is eager to develop their commercial, operational, and customer-facing skills within a fast-paced sports trading environment.

Responsibilities

Support the Operational Account Management team with day-to-day customer and account-related activities; Assist in monitoring trading performance and highlighting trends, issues, or opportunities for review; Prepare reports, summaries, and analysis to support customer discussions and internal decision-making; Help coordinate onboarding, handover, and implementation activities for new and existing customers; Track follow-up actions and ensure agreed tasks are communicated and completed on time; Support customer training sessions, product demonstrations, and ongoing engagement activities where required; Work with internal teams to help resolve operational issues and improve service delivery; Maintain accurate records of customer activity, requests, and operational updates; Assist with analysing customer usage and product adoption to identify areas for improvement; Provide administrative and coordination support for customer meetings, reviews, and follow-up communication; Contribute to internal process improvements and support wider team initiatives as needed; Support additional business or team priorities as required.

Requirements

Strong organisational skills and the ability to manage multiple tasks with accuracy and attention to detail; Good analytical skills, with the ability to interpret data and identify key trends or issues; Confident verbal and written communication skills, with the ability to work effectively across teams; A collaborative mindset and willingness to learn in a fast-paced, customer-focused environment, with the confidence and integrity to build strong working relationships and earn trust quickly across internal teams; Strong problem-solving skills and a proactive approach to supporting team priorities; Proficient in using systems, tools, and Microsoft Office applications, particularly Excel, alongside Word, PowerPoint, and Outlook; Ability to adapt to changing priorities and product environments, and work to strict deadlines in a dynamic business environment; flexibility to support shift coverage including evenings, weekends, and bank holidays where required; Fluent in English, plus a second European language, with the ability to communicate confidently in both; Willingness to travel occasionally if required by the business.

Nice to have

Some experience in account management, customer support, trading operations, or a related analytical or operational role; Previous experience in analytical or trading roles within the sports betting industry would be particularly beneficial.

Benefits

Collaborative environment with colleagues from all over the world, including various social events and teambuilding; Flexibility to manage your workday and tasks with autonomy; Balance of structure and autonomy to tackle daily tasks; Vibrant and inclusive community, including Women in Tech and Pride groups; Global Employee Assistance Programme; Calm and Reulay app; Online training videos; Flexible working hours.