Operational Billing Manager

Responsibilities

Manage the day-to-day billing process to ensure invoices are accurate, complete, and issued on time; Oversee recurring, contract, and ad hoc billing activities; Ensure billing complies with customer contracts, pricing agreements, and company policies; Monitor billing accuracy and identify opportunities to improve efficiency; Develop and implement standardized billing procedures and best practices; Identify process improvement opportunities through automation and system enhancements; Collaborate with IT and Finance on billing system upgrades and integrations; Establish and monitor key performance indicators (KPIs) for billing operations; Ensure compliance with internal controls and audit requirements; Review billing adjustments, credits, and write-offs for accuracy and appropriate approvals; Support month-end and year-end financial close activities; Maintain accurate billing records and documentation; Serve as the primary escalation point for complex billing inquiries; Work with Operations and Sales to resolve customer billing discrepancies; Partner with Accounts Receivable to reduce billing-related disputes and improve collections; Support new customer implementations and contract changes; Lead, coach, and develop the billing team; Establish performance expectations and conduct regular performance reviews; Foster a culture of accountability, continuous improvement, and customer service; Coordinate training on billing systems and procedures; Prepare and analyze billing metrics and operational reports; Monitor invoice volumes, billing accuracy, aging trends, and dispute resolution; Present performance results and recommendations to senior leadership; Identify trends affecting revenue recognition and billing performance

Requirements

Bachelor’s degree in Business, Finance, Accounting, or a related field (or equivalent experience); 5–7 years of progressive billing, finance, or operational accounting experience; 2–5 years of leadership or supervisory experience; Experience with ERP or billing systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, or similar); Strong knowledge of billing processes, contract administration, and revenue operations; Advanced Microsoft Excel skills

Nice to have

Experience with Power BI or similar reporting tools

Benefits

Award-winning culture; learning and career opportunities; Health & Safety support; comprehensive health, vision, and dental care coverage; group benefits; employer RRSP contributions; discretionary bonus or incentive programs; Mental Health and Well-Being initiative; Employment Assistance Program; Diversity Inclusion Action Councils; Employee Resource Groups