Operations Admin

AWP Safety is North America’s leading traffic control specialist. Our team of 9,000 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and a sense of urgency.

Come Grow with Us…Operations Administrator

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

Responsibilities

Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs; Assist with Time entries and validation of work orders; Answer incoming phone calls and transfer to the correct person.; Respond, compose, and send e-mail correspondence throughout the company in a timely manner; Provide customer support via email, phone, or in person; Inform customers of current promotions or special sales; Engagement in learning and communicating all AWP products and services; Compliance with all company safety standards and procedures; Creatively work with team members on sales strategies; Support the Branch Manager & Operations Manager with other duties as assigned; Engage in company safety programs and support those efforts as needed

Requirements

1-3 years' experience office admin; Strong customer service skills; Previous payroll and or accounting experience; Ability to multitask; Knowledge of construction, traffic control, or infrastructure industries preferred, not required; Strong communication skills, both written and oral, bilingual a plus; Excellent computer and internet skills necessary, Dynamics 365, MS Excel, Teams and Salesforce a plus.; Must be results-driven, friendly, tenacious, work independently and have a positive attitude; High energy and self-motivated; Team focused and supportive of the company’s direction; Organization skills; Document management; Microsoft office