Operations Associate (Midtown, Atlanta)

As an Operations Associate, you will play a key role in ensuring the smooth and reliable performance of autonomous delivery robots. You will assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. You will document incidents and share observations that contribute to the ongoing improvement of the technology and operations, and collaborate with teams across operations, engineering, and customer support. This is a part-time, onsite role in the Midtown, ATL hub.

Responsibilities

Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise; Assist in deployment processes, including preparation, inspection, cleaning and placement of robots; Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation; Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed; Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being; Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment; Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear

Requirements

Valid drivers license; Comfortable driving mid-size utility vehicles as needed; Capable of lifting and maneuvering items weighing up to 50 pounds; Demonstrated ability to engage with customers in a professional setting; Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require

Nice to have

Experience with Jira; 1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience; Experience using work communication tools (ie. Slack); Strong organizational, collaboration, and problem-solving skills