Operations Associate

The Operations Associate supports patients, healthcare providers, and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate, facilitates communication to obtain required information, and helps maintain timely prescription processing. The ideal candidate is detail-oriented, organized, and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards.

Responsibilities

Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation; Review assigned forms and documents for required information; flag missing or incomplete items; Contact healthcare provider offices via fax, email, and phone to request missing documentation or information; Record all outreach attempts, and communications in the Company's CRM (Salesforce); Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce); Upload, categorize, and/or save digital files according to Company procedures; Prepare and send routine communications, using approved templates when applicable; Communicate professionally and in compliance with Company privacy standards and applicable regulations; Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships

Requirements

Strong organizational and problem-solving skills with attention to detail; Ability to manage multiple tasks and prioritize effectively in a fast-paced environment; Strong written and verbal communication skills; Proficiency in Google Suite or Microsoft office; experience with CRM systems (e.g., Salesforce) a plus; Ability to handle sensitive information with discretion and professionalism; Ability to learn quickly and adapt to the constantly shifting healthcare landscape

Nice to have

Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards; Experience with customer service software (e.g., Zendesk, Salesforce); Familiarity with digital therapeutics or medical devices; Experience working in a startup or fast-paced environment, with the ability to adapt to change and navigate ambiguity

Benefits

Meaningful, purpose driven work on a life-changing product; Opportunity for growth across various functions; Collaborative, supportive, smart and fun team; Generous paid time off: vacation, sick and volunteer time off; Downtown Portland, Maine office: Inviting office in the heart of the Old Port