Operations Manager - Nottingham Sort Centre

Operations Manager - Nottingham Sort Centre. You will report to the Site Manager/Head of Site and will run shifts at one of our Hybrid Sort Centres (HSCs), leading 50–100+ operatives through high-volume, time-pressured sortation. Accountable for whether the site is measurably better in a month than it is today for each of our key metrics.

Responsibilities

Deliver shift plan end to end: people deployment, throughput, quality standards, and health & safety compliance; Lead, develop, and performance-manage a frontline team of 50–100+ operatives; Build controls, cadences, metrics, SOPs, change management and own their adoption; Plan ahead for future shifts: labour, training, and risks; Own the end-of-shift handover; Stay decisive through volume peaks, outages, and labour gaps; Present and write clearly in briefs, escalations, handovers or post-incident reviews; Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients

Requirements

Scaled something from zero: a site, a market, a process or a program; Managed a physical operation: quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail; Communicate in both directions and have strong people management skills; Built a mechanism that held: a control, a cadence, a metric, a document standard; Own numbers rather than report them: created or redefined a metric and explained why; Understand frontline work: led frontline teams, worked embedded, or accountable for frontline outcomes

Nice to have

Program Manager in a logistics or e-commerce business; Operations Excellence and Continuous Improvement; Strategy & Operations; Transformation manager; Launch and Expansion Manager; Regional operations manager; Consulting backgrounds where you implemented, not only recommended