Operations Manager

Build the engine behind one of the worlds fastest-growing consumer brands. We're partnering with an award-winning, purpose-led challenger brand that's redefining its category and experiencing exceptional growth across UK retail. With national listings, an expanding product portfolio and ambitious plans for the next phase of growth, they're now looking for an Operations Manager to become the operational heartbeat of their commercial team. This isn't about maintaining existing processes. It's about making sure the business executes brilliantly as it scales. You'll sit right at the centre of the business, bringing together Sales, Supply Chain, Customer Service and Logistics to make sure every customer commitment is delivered. You'll become the operational voice of the commercial team, ensuring launches happen on time, promotions execute flawlessly, stock issues are resolved before customers notice and opportunities aren't missed.

Responsibilities

Own operational execution across major UK retail customers; Work closely with Sales, Supply Chain and Customer Service to ensure best-in-class customer delivery; Coordinate product launches, promotions and retailer activity; Identify operational risks before they become customer problems; Improve ways of working across multiple departments; Become the go-to person for keeping commercial operations running smoothly; Support and develop a growing team as the business continues to scale

Requirements

Attitude more important than job title; Experience in Commercial Operations, Customer Operations, Retail Operations, Customer Supply, Demand Planning, Supply Chain, Sales Operations, Retail Buying, or Account Management; Worked closely with or in commercial teams; Understands the pace of retail; Enjoys bringing people together to make things happen; Commercially minded; Naturally organised; Comfortable operating where priorities change quickly; Proactive - spots problems and gets things done

Nice to have

Thrives in high-growth businesses; Enjoys bringing order to organised chaos; Commercially curious, not just process-driven; Builds relationships easily; Isn't afraid to challenge constructively; Stays calm under pressure; Enjoys juggling multiple priorities; Wants genuine responsibility and the chance to grow with an ambitious business

Benefits

EMI Share Scheme; Benefits