Operations Manager

The Operations Manager ensures smooth and efficient daily operations across one or more processing centers in the UAE. This role oversees facility operations, inventory, and process optimization while supporting cross-functional teams to meet performance goals. The Operations Manager leads training, resolves operational issues, and ensures readiness for high-volume periods, maintaining seamless execution and strong customer satisfaction across all sites.

Responsibilities

Responsible for the smooth operation of the processing center across all shifts; Leads training and meeting sessions for the processing staff; General handy-person duties around the hub, a plus; Works with Property Manager to ensure work around the facility is completed on an appropriate timeline; Address facility, tech, and space issues with licensees, including calling OFOS on behalf of the licensees to address issues; Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business; Manages ZenDesk tickets from open to close; Troubleshoots processing center, kitchen, and facility hardware issues; Review daily inventories and make orders to replenish inventories when needed; Performs storage and common area audits; Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning; Coaching new and existing shift leads; Filling in shifts during call-outs, general staffing help; Reviews financials and supports P&L understanding

Requirements

Bachelor's degree in Business Administration, Operations Management, or a related field (preferred); 3+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments; Strong organizational skills, with experience managing teams across multiple shifts; Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues; Strong communication skills, both written and verbal; Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Nice to have

Experience in a multi-site operations environment; Familiarity with kitchen or food processing operations; Experience with ZenDesk or other ticketing systems; Knowledge of UAE labor laws and workplace safety standard