Operations Manager

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The Operations Manager is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager.

Responsibilities

Overall store management, supervision, and policy implementation; Sales and inventory management; Employee staffing, training, and development; Financial management; Customer service leadership; Lead others and work effectively with store crews; Supervise, assign and direct activities of the store's crew; Effectively communicate information to store crew and supervisors in an open and timely manner; Support Store Manager with action plans for operational and service improvement; Assist customers with their questions, problems and complaints; Promote CVS customer service culture (greet, offer help, and thank)

Requirements

Deductive reasoning ability; advanced analytical skills; computer skills; advanced communication skills; leadership; supervision; influencing skill; ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts; ability to work overtime as needed; ability to respond to urgent issues at the store when they arise

Nice to have

Experience as a retail manager or supervisor; High School diploma or equivalent

Benefits

Medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; other resources, based on eligibility