Operations Manager

The Operations Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

Responsibilities

Direct the strategic initiatives and objectives of the hotel; Manage day to day operations through the engagement of the team; Act as an ambassador for your own hotel and the wider Leonardo Hotels estate; Undertake Duty Manager shifts as required to support the team; Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel; Support with the delivery of new starter induction and "Guest Care" training; Actively monitor recruitment requirements in your hotel; Have good knowledge of the local area to drive business opportunities for your hotel; Collaborate with your local HR team to host engaging activities for your team

Requirements

Key people skills; Ability to get the best out of their team

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe; Company-wide recognition scheme with vouchers for high street shops; Talent referral scheme; Thank You Week activities; Wellbeing Calendar; Ongoing job-related training programmes with clear paths for progression