Operations Manager

The Operations Manager is responsible for supporting the day-to-day execution of all facility and event operations for Legends Global at Buddy Holly Hall in Lubbock, Texas. This role ensures operational readiness, efficient event execution, and high-quality guest and client experience. Working closely with the General Manager, the Operations Manager helps coordinate cross-functional teams, manage event logistics, and oversee facility operations to support a wide range of events, including conventions, concerts, and educational performances.

Responsibilities

Assists the General Manager in overseeing all aspects of venue operations, including Engineering, Building & Grounds, Technical Services, Event Services, Public Safety, Security, Custodial, IT, and Parking; Coordinates operational activities with internal departments, clients, promoters, and third-party vendors to ensure seamless event execution; Ensures facility readiness for all events; Implements and enforces facility policies, procedures, and operational standards; Anticipates operational challenges and proactively develops solutions to ensure minimal disruption to events; Oversees day-to-day facility operations, including maintenance of the physical plant and systems; Oversees security, custodial, and maintenance for events along with the Operations Supervisor; Maintains safety compliance, including oversight of MSDS logs and adherence to OSHA and life safety standards; Supports communication across departments to ensure all teams are aligned to event requirements and operational plans; Manages inventory of keys, maintenance equipment, and IT equipment; Oversees Operations Supervisor; Manages the department budget and collaborates with the Director of Finance on spreadsheets and purchase approvals for the department's spending; Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems

Requirements

4–6+ years of experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments; Experience supporting large-scale events, including conventions, concerts, and multi-day programs; Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously; Able to lift up to 50 lbs, climb staircases, and climb ladders; Excellent communication and interpersonal skills, with the ability to work cross-functionally with internal teams and external partners; Proven ability to supervise staff and support team performance; Strong customer service and problem-solving mindset; Ability to work flexible hours, including nights, weekends, and holidays based on event schedules

Nice to have

Bachelor's degree in Facility Management, Engineering, Business Administration, or related field; 1–3+ years of supervisory experience; Working knowledge of Microsoft Office; Familiarity with facility management or maintenance systems (CMMS)

Benefits

Competitive salary, commensurate with experience; Medical, dental, and vision insurance; Life and disability insurance; Paid vacation; 401k plan