Operations Manager - Waterside Shops

The Operations Manager is a member of the store leadership team who deals with ALO's operational strategy in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer-ready at all times.

Responsibilities

Oversee and support execution of key operational processes; Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps; Champion strong Operational standards for the salesfloor by leveraging business performance data; Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries; Support a safe work environment and efficient operation; Represent the business in meetings and on conference calls, in partnership with General Manager; Review, monitor and partner with General Manager to manage the budget, reporting and other business data, including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning); Future planning workflow business needs to protect optimal performance; Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to visitors who we are, what we do and why we do what we do; Lead a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team; Establish internal & external pipeline through succession planning and recruitment strategy; Write an effective schedule that prioritizes the best business strategy, in partnership with the General Manager; Oversee the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency; Collaborate and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals; Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Requirements

3-5 years of retail or related industry leadership experience; Working knowledge of MS Office (Word, Excel and Outlook); Extraordinary interpersonal and communication skills, both verbal and written; Agile with the ability to handle multiple tasks in a changing environment; Independent work ethic, time management skills, and personal accountability; Aligns with and embodies ALO's Guiding Principles; Requires constant movement in and around all areas of store; Ability to lift, push, carry or otherwise move up to 50 pounds; Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder; Ability to stand and move for an entire shift; Availability for opening, closing and weekend shifts, which may be subject to change; Available to work from the week of and including "Black Friday" until the end of the holiday season, first week of January

Benefits

Generous ALO employee discount; Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors; Competitive medical, dental and vision plan options (Full-Time Employees); Enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees); 401K with company matching (Full-Time Employees); Monthly Store Incentives; Clothing Allowance; Free yoga classes at any of our Sanctuaries (select cities); Commuter benefits