Operations Specialist - Education

This leading specialist travel company are passionate about providing meaningful, inspiring and innovative holidays and school trips to a range of destinations chosen by their team of experts. They now have a vacancy for an Operations Executive to join their education team to provide exceptional service to teachers in this varied customer service and administrative role. Rewarded with a salary of £28k to £30k depending on experience, hybrid working with a range of fabulous company benefits.

Responsibilities

Support teachers throughout after the trip is confirmed to answer questions and provide information; Creation of itineraries, using your knowledge to plan the details of the trip; Produce accurate documentation including confirmations, invoices & checklists; Administration of confirmed bookings, ensuring schools are aware of deadlines for information requirements and payment deadlines etc.; Liaison with suppliers to ensure all elements of the trip are confirmed as booked; Handle booking amendments, cancellations and update the relevant systems; Respond quickly and effectively to all in-resort matters arising, ensuring a satisfactory outcome; Provide cover on the emergency phone roster on a rota basis (2 to 3 times per year)

Requirements

Experience in the travel industry, in an operations or customer service role, or with experience working as a teacher (humanities subjects); A love of travel with a good range of destination knowledge; Flexible approach with an ability to thrive in a busy role, effectively managing and prioritising workload; Ability to deliver presentations to schools in person or virtually as appropriate; Excellent attention to detail and accuracy; Strong interpersonal and communication skills with excellent teamwork; Exceptional customer service focus and skills; Excellent spoken and written English; Practical experience using Microsoft Word, Excel and Outlook.

Benefits

Bonuses of up to £1800 p/a once fully trained; Hybrid role with 2 days p/w in beautiful modern office; Monday to Friday 9 to 5; Out of hours phone cover on a rota basis (2 to 3 times per year on average); 23 days leave increasing to 29 days with length of service; Range of staff benefits including discounted travel, familiarisation trips, health cash plan, wide range of well being initiatives & social events