Operations Success Associate

You are a detail-oriented and proactive operations professional with a strong background in procurement, vendor coordination, pricing management, and catalog operations. You thrive in fast-paced environments and bring an analytical mindset to every challenge. You'll report to the OSM Lead with a high degree of day-to-day ownership.

Responsibilities

Manage day-to-day procurement operations, including submitting purchase orders to vendors, tracking order progress, monitoring lead times, updating internal systems, and ensuring accurate order and inventory data; Support vendor relationship management by meeting virtually with vendors regularly to review outstanding issues, monitor SLA adherence, and escalate concerns; Manage pricing requests by gathering quotes, validating vendor pricing, and providing up-to-date cost information; Assist with large or complex procurement requests in partnership with internal teams; Own catalog maintenance by ensuring product, pricing, and vendor information is accurate and current; Expand the catalog by identifying new product opportunities, reaching out to potential new vendors, and supporting onboarding of new offerings; Resolve order exceptions and customer-impacting issues by identifying root causes and implementing scalable solutions; Maintain customer-required inventory levels by monitoring demand signals and supporting replenishment planning; Communicate delays, risks, and operational issues clearly and proactively; Partner cross-functionally with Ops, Customer Success, CX, Product, Sales, and Procurement teams; Analyze customer, order, inventory, vendor, product, and process data to generate actionable insights; Drive continuous improvement by identifying process gaps, refining workflows, implementing new processes, and supporting training; Develop project plans and track initiatives that improve procurement operations, vendor performance, catalog health, and overall business efficiency; Become a subject matter expert in procurement workflows, vendor processes, pricing, and catalog operations

Requirements

2+ years of experience in procurement, operations, vendor management, supply chain, or a related field; Hands-on experience placing orders, managing lead times, and coordinating with vendors, OEMs, distributors, resellers, or suppliers; Experience managing pricing requests, maintaining product or service catalogs, and supporting catalog expansion initiatives; Strong analytical and troubleshooting skills with a focus on process efficiency, data accuracy, and problem-solving; Proficiency with operational tools such as JIRA, Slack, Retool, spreadsheets, or similar platforms; Clear written and verbal communication skills, needed to align internal stakeholders and external vendor partners across a fully remote, global team; A proactive, solutions-oriented mindset with the ability to manage multiple priorities, surface risks early, and improve processes before issues reach customers

Nice to have

Bachelor's degree in Supply Chain, Operations, Business, or a related field