Operations Technician II

Brightspeed is looking for an Operations Technician II to join our team who monitors, maintains, and management of networks. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups. Lead in driving equipment and facility repair. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment. Communicates effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.

Responsibilities

Monitors, maintains, and manages networks; Opens trouble tickets and works the repair of management network element connectivity with field operations and other work groups; Leads in driving equipment and facility repair; Maintaining excellent acknowledgement and response time to alarms and customer calls; Providing high quality documentation of network failures and maintenance activity; Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations; Managing and correlating multiple trouble reports; Managing and guiding restoration bridges or calls to facilitate fix with other teams; Providing direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed; Providing follow up and closure of assigned trouble tickets; Making port and IP assignments from connection requests; Fulfilling connection request by configuring and testing the port; Migration work that may start inside a maintenance window; Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet)

Requirements

Three plus years related experience; Experience with Cisco, Juniper, and Nokia platforms; Layers 2 & 3 switch and router configuration and troubleshooting; Experience with isolation of telecom equipment trouble; Advanced customer service, organizational interaction, and teamwork skills; Ability to effectively prioritize and execute tasks in a high-pressure environment; Strong communication (oral and written), customer service, organizational and multi-tasking skills; Knowledge of Ethernet routers / switches; Able to follow MOPs, anticipate problems, and take corrective action proactively; Understands and researches technical issues through vendor documentation; Understands telecom, network topology and repair procedures; Works with minimal supervision in NOC environment; Communicates effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

Nice to have

Telecom/Cable/Internet Service Provider industry IP NOC experience; Cisco or Junos Certification; RS232 and X.25 experience; VRF, OSPF, BGP experience; Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus

Benefits

Competitive compensation; comprehensive benefits; medical, dental, vision, and life insurance; employee assistance program; 401K plan with company match; host of voluntary benefits; contemporary ways of working; recognized as a Top Workplace by the Charlotte Observer