Orchard - Program Manager (Health/Pharma agency team lead)

Orchard is seeking a Program Manager (Health) to own delivery across one of its most significant health client portfolios while leading and developing the PM team. This is a hands-on leadership role combining delivery leadership, health-sector governance, commercial management, and people development in a regulated environment. Orchard is a creative and technology agency, part of ASX-listed Enero Group, with a client portfolio spanning health, consumer, and automotive sectors across Australia and the US.

Responsibilities

Own delivery across a significant health client portfolio; Lead and run complex programs while holding accountability for delivery quality, commercial health, client confidence, and team capability; Ensure delivery discipline includes care for regulatory, medical, legal, and quality (MLR) considerations, including review cycles, claims, references, approvals, documentation, and launch readiness; Maintain a clear view of the portfolio: milestones, dependencies, and risks, surfacing problems early with options; Track budget vs actual, manage scope change, and flag margin risk; Monitor pipeline, identify growth opportunities within existing clients, and contribute to new business efforts; Lead and coach a team of PMs; Act as senior delivery contact, working with Account Direction to translate business objectives into executable programs; Use Claude and other AI tools in daily work and help build Orchard's AI delivery capability

Requirements

8+ years working in advertising agencies as a Project Manager, Producer or hands-on Account Director; Demonstrable end-to-end campaign delivery experience; Preference for healthcare clients or similarly regulated industries; Experience across multi-program portfolios with meaningful commercial responsibility; Solid commercial instincts: understanding of margin, owning forecasts, and managing scope change; A people-first approach: investing in the people running the work; Systems thinker who builds frameworks that scale and empowers others to carry them; Calm, transparent, and decisive under pressure, surfacing risk honestly and presenting clear options; Hungry for growth: spotting opportunities within existing clients and pursuing new business; Comfortable with ambiguity and making calls with incomplete information; Active user of AI tools with genuine curiosity about where it's heading; Committed to self-directed learning and bringing new thinking to the team

Nice to have

Experience delivering digital health, pharmaceutical, medical, or other regulated-sector programs; Familiarity with MLR review processes, Veeva workflows, claims frameworks, or reference-pack standards; Experience improving approval velocity, delivery predictability, or portfolio margin performance; A track record of developing PMs into confident, autonomous delivery leaders; Experience using AI tools to improve delivery quality, speed, and decision-making

Benefits

Direct access to senior leadership; Genuine autonomy in how you lead; Membership of a PM leadership cohort focused on craft, capability building, and mutual investment; Opportunity to shape how AI changes delivery