Order Management Analyst

We are looking for a colleague to join our team on a 2-year fixed-term contract. Main objective of the job: Timely and Accurate Order & Quotation Processing in SAP. Main attributions and responsibilities: Provide customers with information related to price and availability, order status, products, etc.; Process customer returns via SAP; Claims management; Manage the open orders by extracting and analyzing SAP reports; Monitoring the order status for invoicing purposes; Keeps customer informed about its order execution status on daily basis; Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved; Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe; Raise requests for creating and updating SAP data (customer master data); Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly; Active participation for the project related continuous improvement process; Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company; Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Responsibilities

Timely and Accurate Order & Quotation Processing in SAP; Provide customers with information related to price and availability, order status, products, etc.; Process customer returns via SAP; Claims management; Manage the open orders by extracting and analyzing SAP reports; Monitoring the order status for invoicing purposes; Keeps customer informed about its order execution status on daily basis; Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved; Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe; Raise requests for creating and updating SAP data (customer master data); Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly; Active participation for the project related continuous improvement process; Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company; Fulfils any other tasks related to area of responsibility, as requested by direct superior

Requirements

University Diploma; High school Diploma; Language: English C1; Excellent written and oral communication skills; Customer Service experience; Attention to details; Analytical thinking; Ability to synthesize; Team-player; PC skills: MS Office (Excel, Word); Multitasking; Solution oriented; Proactivity and reliability; Good conflict management; Independent decision making; Adaptability; Customer orientation skills; Active listening and quick comprehension

Benefits

Flexible benefits system – 2700 RON/year; Meal tickets – 40 RON; Company performance related pay – annual bonus; Celebrate together – 300 RON for Christmas and Easter, minor children also 300 RON; Loyalty bonus – 750 RON at 5 years, 1500 RON at 10 years, another 1500 RON every additional 5 years; Language courses – discount up to 1200 RON/year; Referral bonuses – Recommend Bosch program; Relocation package – 2500 RON if recruited from more than 50 km away; Life events celebration – 5000 RON for newborn; Unforeseen situations – free days and financial support; Discounts to partners – e.g., ISHO, Vodafone; Smart Work – home office days as standard benefit; Flex-time possibility; Growing number of vacation days – 1 extra day every 2 years, starting with 25 days; Internal communities; Work from abroad – up to 30 days per year; Medical subscription – Regina Maria network paid by company; Sports benefits – 7Card discount for Smartfit Studio; Psychological counseling – free sessions at Clinicile Oana Nicolau; Bookster; Training and certifications; Professional Development – career paths; Team-buildings; International Assignments; Diversity and multicultural mindset – Diversity Day