Order Management Specialist

Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life. Our Sales Support team leverages their business expertise to assist our direct customers, distributors and resellers in serving their clients by resolving pricing or product-related issues, handling order management, investigating fulfillment issues, and maintaining refund requests. We're looking for a talented Order Management Specialist to work in our Global team, supporting our direct markets in the AMER and EMEA regions.

Responsibilities

Process transactions across the entire sales support process including sales order entry and review in compliance with Company policy and procedures; Resolve complex sales-related inquiries, returns, and shipping issues; Manage sales-related tasks, such as completing vendor forms, managing coupon requests, and handling manual discounts; Customer support calls; Collaborate effectively with other departments, including Sales, Logistics, and Accounts Receivable, to streamline the fulfilment process; Continuously identify opportunities for process improvement and contribute to the development of best practices and policies within the sales support team.

Requirements

Biased for action; move from a reactive state to an active one, taking ownership of the knowledge base and independently navigating documentation; Team-oriented approach; Ability to operate in a fast paced environment with a lot of task variability and complexity; Ability to understand the big picture of how daily tasks impact logistics, finance, and the customer experience; Excellent communication skills, maintaining a professional and polite tone with both customers and colleagues; Proven experience in sales support, customer service, accounts receivable, or related roles.

Nice to have

Familiarity and proficiency with NetSuite, Magento, Salesforce, or other related ERP/CRM systems is a plus; Solid understanding of sales processes, account set-ups (e.g., Net Terms, tax exemptions), and order fulfillment procedures; Additional European language fluency.

Benefits

Robust equity program to build future wealth through RSUs; Comprehensive healthcare coverage (Medical, Dental, Vision); 401K matching and access to financial advisors; Generous paid Parental Leave (up to 16 weeks); Tenure-based paid Sabbatical Leave (up to 6 weeks); Flexible Out of Office Plan; Ample on-site parking & pre-tax commuter benefits; Healthy on-site lunches, snacks, beverages, & treats; Regular sponsored professional development opportunities; Many opt-in culture events across our diverse community; Unlimited 3D prints.