Order Management Specialist

NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster.

Responsibilities

Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with processing of orders in our CRM tool, coaching sellers on the gatekeeper checklist, collaborating with team members to share best practices, and leading all PO Mgmt & Tracking activities; Review opportunities in gatekeeper queue for accuracy & completeness, ensure a smooth handoff of opportunities to finance counterparts, request client modifications or adjust block/unblock status, process new material code requests; Help spotlight deficiencies in the order to invoice cycle, including evaluating the integration of CRM and Finance platforms and assisting with training support of selling teams to move first-time right success rate towards 100%; Partner closely with Finance and Sales to resolve order questions and process orders within defined service level agreements and without error; Drive compliance with company policies, business rules and revenue recognition principles; Effectively manage numerous concurrent requests on deadline, managing expectations and escalating delays to leader in a timely manner; Build and utilize deal tracking and status reports to identify bottlenecks in the OTI cycle and alert sellers to stale opportunities; Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders

Requirements

1-2 years of related work experience in Sales Operations, Deal Desk or Finance; Bachelor's degree required; Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions; Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met; Skilled at building strong working relationships with team members in varying departments and/or levels of management; Ability to manage multiple projects simultaneously while meeting deadlines; Understanding of the order to invoice cycle and common pain points sellers encounter with a desire to drive improvements; Experience building and / or using sales performance reporting in a CRM, Power BI or similar software; Excellent English writing, verbal and communication skills; Prior exposure to SaaS technology; Ability to drive productivity working in a remote, fast paced environment

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)