Order Management Specialist, Operations

As an Order Management Specialist, you will play a pivotal role in ensuring the seamless execution of our order management processes. You will leverage your expertise to support the operations department with critical tasks such as creating non-standard and complex quotes, generating order forms, completing sales orders, and overseeing the end-to-end processing of deals. We facilitate critical deals to ensure success by efficient coordination between departments. Your contributions will be key to driving operational efficiency and ensuring that our sales orders are processed accurately and on time.

Responsibilities

Manage complete Sales Force Quote to Cash cycle; Identify and resolve Q2C technical issues; Provide guidance on complex deal structures; Quote Creation and Completion; Order Cancellation; Account Renewals; Contract Buyout Quotes; Opportunity Stage Amendments; Package Upgrade/Downgrade; Vendor Finance deals; Account Audits; Account Mergers; Constantly liaising with other departments to resolve cases

Requirements

Graduate in Business Management disciplines, preferably Finance or Accounts; Strong Business Communication Skills in English; 2+ years of professional work experience; Proficient experience with Microsoft Excel and Word; Knowledge and experience of CRM systems, preferably Salesforce; Prefer experience working with ERP systems; Very organized, meticulous, and detailed in entering information; Excellent analytical and problem-solving capabilities with special attention to accuracy and detail; Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests; Ability to effectively prioritize and multi-task in high-volume workload situations

Nice to have

Prefer experience working with ERP systems; Collaborative aptitude; Eagerness to learn; Team-first mentality