OTC – Cash application and Collections (Senior Executive)

Role Summary: Responsible for proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding. Handles billing disputes, coordinates with internal teams to resolve issues, and monitors credit risk to maintain healthy customer relationships and minimize bad debt.

Responsibilities

Proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding; Handling billing disputes, coordinating with internal teams to resolve issues, and monitoring credit risk to maintain healthy customer relationships and minimize bad debt; Contact customers via email, phone, or portals to follow up on overdue invoices; Review and analyze accounts receivable aging reports to prioritize collection efforts; Identify and resolve billing disputes or discrepancies that delay payments; Record and monitor customer promises to pay and follow up accordingly; Send systematic reminders and escalation notices based on aging buckets; Provide inputs to finance teams for accurate cash flow forecasting; Reconcile customer accounts to ensure accurate outstanding balances; Coordinate to confirm payment status and resolve unapplied cash issues; Escalate high-risk or non-responsive accounts to senior management; Identify customers with deteriorating payment behavior and flag for credit review; Generate collection performance reports; Maintain records of all collection activities for audit and compliance purposes; Build and maintain professional relationships with customer finance contacts; Suggest and implement improvements to enhance collection effectiveness; Ensure all collections are posted and disputes are addressed before financial close

Requirements

Strong knowledge of Collections; Working knowledge of SAP Finance module; Experience in shared services/customer facing environment; Understanding of standard operating procedures; Good understanding of the AR cycle; Knowledge of system, applications, operating tools, metrics and excel; Good communication skills, plus good verbal & written presentation skills; Flexibility to work within a high growth, rapidly changing environment; Ability to self-motivate and initiate change; Ability to work with colleagues at all levels; Education: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations; Sr Executive – Graduate with 4 to 6 years of experience; Relevant Experience: OTC or Accounts Receivable; Accounts Receivable Ledger Management; Financial Accounting and Reporting; Advanced Excel and Spreadsheet Skills; SAP ERP and Accounting Software Proficiency; Team Player