OTC – Cash Application and Credit Management (APAC)

OTC – Cash Application and Credit Management (Executive and Sr Executive). Reporting Structure: Team Lead (OTC). Project Name: GSSC. Role Requirements: This position currently requires Work from Home during Singapore Shift as per project needs. The candidate must be flexible to travel based on business requirements during this period. There may be a prepone in shift timing, which will be reviewed post-transition. Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines. Role Summary: Responsible for applying incoming customer payments to the correct invoices using ERP systems, ensuring financial records are up-to-date and reducing unapplied cash. Manages discrepancies such as short payments, unidentified funds, and remittance mismatches, while reconciling customer accounts and supporting audit and compliance requirements.

Responsibilities

Apply incoming customer payments to the correct invoices using ERP systems; Ensure financial records are up-to-date and reduce unapplied cash; Manage discrepancies such as short payments, unidentified funds, and remittance mismatches; Reconcile customer accounts and support audit and compliance requirements; Retrieve and interpret remittance information from various sources (email, portals, bank files); Investigate and resolve unapplied or unidentified payments; Analyze short payments and coordinate with collections or customer service for resolution; Reconcile bank statements with customer accounts to ensure accuracy; Update customer records with payment details, adjustments, and corrections; Generate daily/weekly/monthly reports on cash application performance and exceptions; Ensure adherence to internal controls and audit requirements; Support automation initiatives and suggest improvements to enhance efficiency; Investigate discrepancies and escalate unresolved issues to management or relevant departments; Apply payments received in different currencies accurately; Ensure all payments are posted before closing deadlines and support finance teams with reconciliations and reporting; Provide documentation and data for internal and external audits; Track and report on service level agreements and performance indicators; Drive improvements based on trends and gaps; Evaluate the creditworthiness of new and existing customers; Analyze financial statements, credit scores, payment history, and market conditions; Set appropriate credit limits and terms to minimize risk; Continuously monitor customer accounts for overdue payments or changes in financial health; Adjust credit limits or terms based on performance and risk.

Requirements

Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations; Executive - Graduate with 2 to 4 years of experience; Sr Executive – Graduate with 4 to 6 years of experience; OTC or Accounts Receivable (Cash Application); Strong knowledge of Cash applications; Working knowledge of SAP Finance module; Experience in shared services/customer facing environment; Understanding of standard operating procedures; Knowledge of system, applications, operating tools, metrics and excel; Good communication skills, plus good verbal & written presentation skills; Good understanding of AR Cycle and credit Management process; Flexibility to work within a high growth, rapidly changing environment; Ability to self-motivate and initiate change; Ability to work with colleagues at all levels; Excellent Communication Skills required.