OTC – Team Lead - Collections & Apps

The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order, collection and billing. Point of contact for resolving customer or stakeholders’ queries.

Responsibilities

Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency; Ensure timely and accurate generation and delivery of customer invoices; Supervise the application of incoming payments to customer accounts; Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding); Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders; Send Collection reports on a timely basis to BU/NECI Finance; Investigate and resolve billing disputes, short payments, and customer deductions; Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions; Understanding of the Credit Management process and defining credit limits to new customers; Create collection entry in SAP post confirmation from stakeholders; Respond to queries in a timely and accurate manner; Maintain strong relationships with key customers to ensure satisfaction and timely payment; DTP-SOP’s updating regularly basis; Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT); Perform collection and credit management tasks as per defined TAT; Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met; Perform technical, commercial and administrative validation on a customer order; Record daily volumes, rejections, exceptions, and quality-checks in timely manner; Track key metrics such as aging reports, collection efficiency, and cash flow performance; Identify inefficiencies and lead automation; Coordinate with stakeholders to understand any discrepancies on order details; Should have strong understanding on Team management; Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels

Requirements

Strong knowledge of OTC operations; Team handling experience; Working knowledge of SAP Finance module; Experience in shared services/customer facing environment; Understanding of standard operating procedures; Knowledge of system, applications, operating tools, metrics and excel; Good communication skills, plus good verbal & written presentation skills; Flexibility to work within a high growth, rapidly changing environment; Ability to self-motivate and initiate change; Ability to work with colleagues at all levels; Postgraduate (B. Com/Honors) or bachelor’s degree in business administration, Supply Chain Management, or a related field; Graduate with 8 to 10 years of experience; Relevant Experience: OTC or Accounts Receivables; Flexibility to travel based on business requirements; Willingness to work from home during Australia Shift; Collections and Cash Application; Sales order processing and Invoice Creation; Debt Collection and Credit Management; Accounts Receivable Ledger Management; Team Leadership; Advanced Excel and Spreadsheet Skills; SAP ERP and Accounting Software Proficiency