Outbound Patient Enrollment Specialist (New College Graduate)

We're hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail.

Responsibilities

Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients; Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team; Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding; Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients; Maintain a balance between delivering high-quality patient interactions and achieving productivity targets

Requirements

0-2 years of sales or customer service experience; Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards; Strong communication and problem-solving skills; Experience with AI tools (such as Claude and Google Gemini)

Nice to have

Prior experience conducting high-volume outbound or inbound calls

Benefits

Competitive pay & equity; Fully remote; Incentive compensation as part of total rewards (OTE $67K-$70K); Comprehensive health coverage: Medical, dental & vision; Paid time off; 401k plan + matching; Paid parental leave; Home office stipend