Outcomes Architect

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

Responsibilities

Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR; Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers; Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact; Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion; Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts; Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value; Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working; Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk

Requirements

Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment; Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans; Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room; Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy; Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts; You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems; You’re obsessed with AI, constantly building with the newest tools and learning new ways of working; Fluency in English and a second European language

Nice to have

Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software; Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path; Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes; Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams; Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale

Benefits

Highly competitive cash compensation; equity; benefits