Overnight Shift Supervisor

This position assists in managing the operations of Simpson’s Emergency Shelter located within Simpson Community Shelter and Apartments. The shelter program serves 72 single adults each night. This role combines staff supervision with direct service, ensuring that guests’ basic needs are met while fostering a hospitable, clean, and supportive environment for both guests and staff. Staff at the shelter, including the Shift Supervisor, also provide advocacy, support, and resource referrals to program participants as needed. This is a full-time position that is primarily composed of overnight hours, although additional daytime availability may be required for meetings and training.

Responsibilities

Provide leadership for positive on-site operations of the shelter including coverage of the front desk and dining room; Read shelter notes daily and update/follow up with staff and volunteers; Ensure that the shelter has adequate supplies for operation; Coordinate building and equipment maintenance needs; Support guests with crises, conflict management, and disciplinary concerns; Manage emergency situations and assure safety and security of participants and staff; Provide stability and support to staff and volunteers during overnight shifts; Facilitate open communication among staff; Ensure adequate staffing on overnight shifts, providing coverage as needed; Complete data entry and reports utilizing client databases; Ensure accuracy, completeness, and confidentiality of participant records; Collaborate in hiring/on-boarding, supervise, train, evaluate staff; Assist kitchen team in greeting and supporting volunteers; Communicate agency's mission effectively; Participate in professional meetings, workshops, and trainings as required.

Requirements

Bachelor's degree in social work, Human Services or Community Development; or equivalent knowledge, skills, and experience; 4 years' experience working with diverse populations, individuals experiencing mental and/or chemical health issues, and people experiencing homelessness and poverty; Skilled in organizational abilities, relationship building, excellent communication, and navigation of the Twin Cities' social service system; Driver's license and vehicle are required in order to transport program participants as needed; Must be able to hear, speak, read and write in English to communicate with staff, participants, and volunteers in person, on the telephone, and in writing; Must be able to move about the shelter location; Must be able to lift up to 40 lbs on an occasional basis.

Nice to have

Experience in management and program development