Paralegal

The Paralegal supports the Health and Human Services (HHS), Office for Civil Rights (OCR) as an integral contributor to the success and performance of OCR and further OCR’s mission as described above thru various mission support activities.

Responsibilities

Participates in resolving complaints alleging violations of the various privacy and civil rights laws for compliance with OCR policy and guidelines for case processing; Resolves complaints recommended for administrative, non-investigative closures using prewritten templates and established case resolution guidelines; Consistently and accurately distinguishes between the different technical assistance letters and uses the most appropriate template; Follows policy regarding consent from complainants; Drafts case notes, closure letters, and other necessary documents with minimal to no typos or grammatical errors; Conducts routine office functions with minimal direction; Uploads and downloads case documentation and supporting materials through client portals and internal systems; Transfers case information accurately between triaging stages while maintaining data integrity; Monitors client case portals for new assignments, updates, requests, and status changes; Verifies completeness and accuracy of case information before escalating; Performs high-volume data entry with strong attention to detail and accuracy; Maintains organized electronic records and audit trails; Updates internal tracking systems with current case statuses and required documentation; Ensures all portal submissions meet client-specific formatting and submission requirements; Supports Triagers, Team Leads, and Government customer with administrative workflow tasks; Communicates professionally with internal teams regarding case status, portal issues, and workflow needs; Follows all internal SOPs, compliance standards, and client-specific processes

Requirements

Ability to obtain, maintain, and access classified information at the T4 Public Trust level, which requires U.S. Citizenship; Minimum educational experience is an Associate’s degree from an accredited college/university or experience equivalent to the GS-7 level or higher in the Federal Government; Experience with a variety of computer applications, including Microsoft Word and Excel; Ability to produce, track and manage multiple deliverables with overlapping deadlines in a high-performing environment

Nice to have

Knowledge of the application of nondiscrimination and conscience regulations, the HIPAA Rules, court decisions, agency, case precedent, theories, concepts, and principles to investigation, enforcement, and compliance work

Benefits

Medical; Dental; Vision; 401(k) Immediate Vesting; Company Life Insurance; Short-Term and Long-Term Disability Insurance; Professional Development Assistance; Legal Aid Assistance Program; Family Planning/Fertility Assistance; Personal Time Off; Observance of Federal Holidays; Employee Assistance Program (EAP); Paid Time Off (PTO); 11 Federal Holidays; Training and Development Opportunities