Part-Time Front Desk Associate, 830 NE Holladay St (Portland)

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients.

Responsibilities

Create a welcoming community environment for members and guests; Greet all who enter our spaces warmly; Support Community Management team with front desk operations including mail and package handling; Help ensure building is fully operational and make adjustments when needed; Take direction from Community Associate, Community Lead and Community Manager; Be an expert in WeWork products and services and promote WeWork-provided service offerings; Cover the front desk during business hours and be an on-site point of contact; Ensure visiting guests are registered and checked in; Provide orientation of spaces and relevant information; Issue and collect keys; Keep the front desk clean and organized; Notify members of food deliveries and packages; Learn members' names and build relationships; Track member notes in WeWork systems; Answer questions and offer appropriate WeWork products and solutions; Identify opportunities to celebrate members' successes; Explain WeWork policies and procedures; Recommend local restaurants and services; Assist with handling mail and packages; Monitor spaces and make adjustments; Maintain building amenities; Respond to emergencies and incidents

Requirements

People-person who enjoys meeting new people from all walks of life; Outstanding interpersonal skills; Comfortable and confident being the face of the brand; Derives sense of accomplishment from helping others; Works well in a team and can roll up sleeves to help when needed; Able to multitask while always prioritizing the member experience; Strong verbal and written communication skills; Comfortable with and proficient in basic computer skills; Demonstrates and values integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Shows passion and understanding of WeWork’s mission and values

Nice to have

Hospitality/retail/customer service experience (preferred but not required); Secondary school certificate (preferred but not required)

Benefits

Incentive compensation plan eligibility (specific to role); Paid sick time; Paid parental leave; Unpaid public holidays; Eligibility to participate in 401(k) plan