Part Time Intake Specialist- Oconomowoc

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Responsibilities

Welcomes patients and their caregivers to the facility; Meets with admitting patients to educate them regarding the admissions process; Gathers, confirms and inputs medical, insurance and demographic information; Explains admissions paperwork and forms to patients/guardians; Obtains all signatures needed for admissions; Registers patients in the Cerner system; Distributes and scans all documents required for admissions; Responsible for initial safety check and securing patient belongings; Manages patients in crisis and de-escalation; Conducts admissions process for unscheduled admissions and insurance verification; Fills in for Front Desk Receptionist as needed; Explains insurance coverage to patients; Coordinates transfers to and from Rogers; Communicates with multidisciplinary team; Provides on-call coverage; Provides clinical documentation on screening; Collaborates with Patient Access to schedule bed assignment; Completes other duties as assigned by the Intake Supervisor; Promotes department goals and the Mission of Rogers Behavioral Health

Requirements

High school diploma or equivalent required; American Heart Association CPR certification within thirty (30) days of hire; Bi-annual re-certification is required; Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer; Annual re-certification is required; Computer skills required, including word processing; Must be detail-oriented; Ability to exercise good judgment; Ability to be flexible with work assignments; Ability to work effectively with patients’ families, professional staff, and Hospital staff members; Verbal and hearing ability to interact with patients and employees; Physical and mental ability to perform job duties as verified by a physical exam

Nice to have

Bachelor’s degree preferred; Mental Health experience preferred; Previous experience in insurance, billing preferred; Valid driver’s license preferred and must be granted insurable status by the Rogers insurance policy

Benefits

Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)