Part-Time Retail Ambassador - Nolita

As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living the company values in every interaction. The role focuses on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture, with limited operational tasks to keep the store well-maintained and running smoothly. The role is customer experience (90%) and operational excellence (10%).

Responsibilities

Deliver the Rothy's Experience to every customer, consistently embodying the brand through presentation, communication, and product expertise; Drive personal sales and results and contribute to team goals; Create lasting relationships with customers through strong clienteling practices; Contribute to a positive, inclusive, and service-driven store culture by modeling collaborative, team-focused behavior; Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness; Demonstrate knowledge of store operations and policies, following established procedures and SOPs

Requirements

Strong communication skills and the ability to build genuine customer connections; A passion for service and the drive to achieve personal and team sales goals; Willingness to support operational tasks as part of the team; Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays); Ability to stand/walk an entire shift; Ability to lift, push, carry or otherwise move up to 25 lbs; Ability to frequently bend, reach, stretch, and safely use ladders and step stools; Ability to uphold Rothy's Experience by following the dress code, including wearing Rothy's shoes during every shift; Guided by Rothy's values (Embrace Possibility, Obsess Over Innovation, Make the Planet Proud, Collaboration is Key); 18 years of age or older

Nice to have

Previous retail or customer service experience

Benefits

Wellness and Commuter Programs; PTO and Wellbeing Time; Employee Discount Program; Possible discretionary bonuses/incentives; Comprehensive benefits package