Partner Development Manager, Commerce Media

impact.com operates a performance marketing platform that connects retailers, publishers, and advertisers. Its commerce media products let these parties form partnerships and place relevant products across publisher content and retail sites. The Partner Development Manager owns the commercial relationship for these products and is accountable for their adoption, revenue and growth across a portfolio of merchants and advertisers.

Responsibilities

Grow adoption and revenue of these products across a portfolio of merchants and advertisers; Actively work with merchants and the team to improve monetization outcomes; Produce briefing materials, pitch decks, and implementation documentation for each client; Be the voice of the customer - collect feedback, results, and insights and communicate them back to the business; Lead onboarding and activation of these products, including setup, integration validation, and go-live, coordinating the client's technical teams with support from integration engineers; Troubleshoot tag and/or API integration issues at go-live, escalating custom build requirements to integration engineers; Lead the creation of repeatable playbooks that move clients off manual processes and onto the automated model; Monitor CPC delivery, fill rate, CTR, eCPM, revenue per click, and yield; Identify optimization opportunities and implement them; Advise on placement, formatting, and layout to increase page yield, and on viewability, ad load, frequency, share of voice, and user experience; Deliver performance reviews and insights that help merchants, advertisers, and impact.com improve; Resolve client issues and manage resolution timelines, escalating to technical teams where required; Support clients in attribution conversations with brands, positioning the CPC model alongside existing performance structures; Work with brand-side Success and Sales teams and the campaign team to match inventory and activity to active campaigns

Requirements

Understanding of the economics of the purchase moment — how relevance and offer placement drive incremental revenue and conversion at the point of sale, and how to grow yield on a high-intent surface; Three or more years in customer success, account management, or partner success — ideally in affiliate marketing, ad technology, ecommerce media, or a commerce platform — with a record of managing a portfolio across onboarding, performance, and growth, and measurable commercial outcomes; Experience in a commercial, sales, or account-management role, or in product / conversion-rate optimization; Fluency in supply and yield metrics: fill rate, ad requests, impressions, viewability, eCPM, and page yield; Fluency in affiliate metrics: EPC, AOV, CPA and CPC, conversion rate, cookie window, and last-click attribution and its limitations; Ad-tech literacy: CPC and CPM models, contextual targeting, ad serving, inventory quality, and ad-tag mechanics, including a functional understanding of JSON, oRTB, and API integrations; Ability to build reporting summaries, commercial decks, and revenue forecasts without support; Ability to hold technical conversations with ad-ops, programmatic, product, and merchant-integration teams; Clear written and verbal communication across editorial, technical, and commercial stakeholders; Ability to run a large book of business and competing priorities without close direction; Bachelor's degree or equivalent professional experience

Nice to have

Direct affiliate marketing experience preferred but not required; Experience with an ecommerce media network, offer/relevance marketplace, or a commerce platform's monetization surface; Direct experience selling to, partnering with, or managing relationships with advertisers and brands; A track record with technology implementations that lift conversion at the point of purchase; Deep familiarity with ecommerce platforms and their commerce infrastructure, Shopify especially; Comfort operating across two vocabularies at once — affiliate and performance-marketing metrics on one side, supply-side / yield metrics on the other; A history of owning a book of business independently

Benefits

Medical, Dental, and Vision insurance; Office-only catered lunch every Thursday, a healthy snack bar, and great coffee; Flexible spending accounts and 401(k); Flexible Working with Responsible PTO policy; Up to 12 fully covered therapy/coaching sessions per year and monthly gym reimbursement; Restricted Stock Units (RSU) award; 25% Variable Commission Plan; Free Coursera subscription and PXA courses; Parental leave: 26 weeks fully paid for primary caregiver and 13 weeks for secondary caregiver; Technology stipend and monthly internet allowance